Orders + Returns

RETURN POLICY – PLEASE READ BEFORE ORDERING 

We want you to be happy with your jewels. If for any reason you are unhappy with your purchase, you can return your jewelry purchase, within 15 days of purchase, for a full refund. (I am sorry this does not apply to personalized adornments or medicine objects. You may not return or receive a refund for personally created jewelry or medicine objects.)

In order to receive a full refund, your return must include all packaging materials and must not show any signs of wear.

You can begin your return by first emailing us at lori@loriaandrus.com with your order details and reason for return. We will reply with details about where to ship your return. We encourage you to pack your pieces well and track your package as we are not responsible for any pieces that are lost, stolen, or damaged in the mail. All returns must be received by Journey Jewels within 10 days. You are responsible for shipping costs. We will not issue a refund until we receive your return and see that it includes all packaging materials (tags, boxes, etc) and that it does not show any sign of wear. You will be notified when your refund is issued. Journey Jewels reserves the right to refuse or negotiate all returns.

SHIPPING & HANDLING
Because our online store is only open for seasonal pop-up shows and sales, our shipping only occurs during those times. All items will be shipped within 10 business days of purchase, which is typically after the close of the show and within 5 business days of the final show date.

For example.
April 6 – 18th Online Showing – All items will be shipped between April 19th and April 25th. If for some reason you need to receive your order sooner, please leave a note in the comment section. If we are unable to meet your request, we will let you know and proceed from there. 

2017 SHIPPING RATES
United States – USPS Priority Mail
Flat Rate $7.15
Canada – USPS Priority Mail Flat Rate $24.95

LOCAL PICKUP
If you are in the Green Bay area, you are welcome to choose the ‘Local Pickup’ shipping option. You are responsible for scheduling a time with Lori to pick up your order. You may contact her via email at lori@loriaandrus.com to schedule a date and time.

INTERNATIONAL ORDERS
I am sorry, but at this time orders may only be placed within the United States and Canada.

PRIVACY POLICY
Please refer to our privacy policy as detailed here: https://loriaandrus.com/privacy-policy/

SALES TAX
All Wisconsin orders will be charged sales tax of 5% + your local county and/or stadium tax.